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EnvisionWare's Customer Spotlight

Ashfield Council Library
Patrons are empowered and
enjoy doing things themselves.

 

Do You Have a Stapler?

Ashfield Council Library is a busy library service in inner Sydney suburbs. They offer a wide range of services to their patrons and are always alert to solutions that improve their service options. They have been a customer of EnvisionWare for many years and use a range of solutions including PC Reservation®, LPT:One™ print management and Coin and Bill Acceptors. They recently installed Library Document Station™ and have been so pleased with the solution that they wrote the following to share with other EnvisionWare customers. Ray said:

"During the course of the last few years our customer service desk has become busier and busier. Patrons always ask us for a wide range of help and assistance, anything from “do you have a stapler” to “where can I find books on Ancient Rome”. We measure the number of enquiries and without doubt, the number of general enquiries get has increased exponentially in recent years.

"You may well ask why? Part of the answer is that as we move to a digital economy more of our clients are being compelled to enter the online world because online is now becoming the only option.

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There should be a link here somewhere…

Library websites have become more and more exciting and full of service options and updates. Patrons can view what’s on at the library, book event attendance, search the catalogue, pay fees and fines, book PCs or facilities, download ebooks and much more. Or they should be able to.

Most libraries offer these services, and more, on their web pages.

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Backup on backups

Earlier this year we received a reminder on the importance of backing up your systems, in particular your Management Components PC/Server.

In August a customer reported an issue with their PC Reservation® and LPT:One™ systems not starting. During our investigations we found their server had been infected with the ransomware virus that was infecting thousands of servers throughout Australia at that time.

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New features and functions: LDS

We are excited to announce new scanning destinations and options offered with the Library Document Station™.

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Extra Goodies

The latest from Support, some exciting news from our award winning team, plus notes on the upcoming VALA 2016.

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EnvisionWare Pty Ltd
10 George Street
Stepney, SA 5069
Australia

+61 (0)8 8132 5800 Main
+61 1300 550026 Local Rate
+61 (0)8 8132 5899 Fax

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1-800-216-8370 US and Canada
+1 678-382-6501 Fax
2855 Premiere Pkwy., Suite A
Duluth, GA 30097-5201 U.S.A.

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+1 678-382-6500
Ft. Lauderdale, FL U.S.A.

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