FOR RELEASE: October 9, 2006
ATLANTA EnvisionWare, the world’s largest publisher of public and academic library self-service solutions, has been chosen as the solution to upgrade twenty three libraries in the State of Delaware that are presently running a PC management solution from another vendor. The Delaware Division of Libraries is the largest single migration to join the hundreds of libraries around the U.S. that have chosen to migrate from legacy solutions to EnvisionWare PC Management. Some of the upgrade goals included considerations for reliability, WAN performance, reduction in local IT support requirements, reduced staff involvement in routine management of the system, and a preference for access to a larger support team that could provide continuing support. Near the end of a two month trial at one busy library the staff remarked, “We are very happy with the whole package that EnvisionWare provides. The library users are pleased and impressed. Customer/tech service staff has been very helpful and patient. Internet use in the library has become an ancillary function with negligible staff involvement.”
Early in the evaluation process it became apparent that the libraries would need to replace the proprietary hardware from the former vendor with new cash management equipment and receipt printers. EnvisionWare provided a special migration program to facilitate the move to its open architecture hardware. The software migration was performed in phases with EnvisionWare Field Engineers assisting local technical staff in the system wide deployment. As each new library went live, it was managed locally and centrally by the library technical staff with backup at EnvisionWare’s World Class Support Center in Atlanta using EnvisionWare Central Management.
To obtain full compliance with the system’s goals, one new software feature was required which involved an enhancement to the EnvisionWare User Validation Rules Wizard. That update was actually delivered in a maintenance release that was posted during the original trial period. As such the library was able to evaluate a released version of the EnvisionWare PC Management Suite that exactly matched all of their requirements. EnvisionWare’s use of Agile development facilitated that objective. “Several years ago our company adopted Agile programming so that we could deliver one standard package of software with frequent, often monthly, releases of code. Customers can upgrade at their convenience and releases are inclusive of prior updates. This means that any customer can adopt a new feature at any time without the need to install prior updates”, said Tom Hickey, VP of Support and Development. EnvisionWare gets rave reviews for its products and services from every branch of the public library systems in New York, Chicago, Philadelphia, Columbus, Denver, Dallas, Atlanta, Phoenix, Los Angeles and thousands more listed openly on the Company’s web site. The Company has an architecture and business model that works well for all libraries regardless of size or budget.
EnvisionWare is the largest provider of time and print management systems and serves over 5,000 public and academic libraries around the globe. EnvisionWare sells its products through ILS partnerships with Polaris, SirsiDynix, TLC/CARL, VTLS and regional partners around the globe.
Keywords: PC Management, Print Management; PC Reservation; Public Library; Conversion to EnvisionWare; Former Comprise SAM; SirsiDynix Unicorn
Comprise and SAM are trademarks of Comprise Technologies, Inc. Unicorn is a trademark of SirsiDynix; PC Reservation is a registered trademark of EnvisionWare, Inc.; EnvisionWare and LPT:One are trademarks of EnvisionWare, Inc.