Instant alerts are transmitted from EnvisionWare RFID gates to staff stations configured to monitor alerts.  Staff sees the item ID, media type, gate location, and item title on a display that supports alert acceptance and dispatch.  When OneStop is out of paper or your ILS SIP service is down, staff is alerted immediately to the condition.  Patrons can press a help request button and staff sees the name of the screen the patron is currently viewing.  With Central Management, staff can remediate a problem from the desk.  The IT manager can view alert histories to search for trends and locate areas where special attention may be required in a process.