Support Technician - Atlanta
EnvisionWare is searching for a Support Technician with areas of experience and expertise to join our Support team.
EnvisionWare is a global leader in the creation and deployment of innovative software and hardware systems to support the needs of the library industry.
We are searching for a technical and task oriented person who would be responsible for providing outstanding customer service while resolving technical issues that relate to EnvisionWare products and services.
Responsibilities include but not limited to:
- Identify and document customer needs and objectives, and use this information to plan, prepare, schedule, and execute resolution of issues quickly.
- Replicate reported technical issues and document the process used to recreate the problem in the issue.
Candidates with skills or experience in the following areas are a plus:
- Working knowledge of Windows and Macintosh operating systems and commercial applications (like Microsoft Office, Adobe Acrobat Reader, common Internet browsers, etc.) both as a user and an administrator.
- Basic knowledge of HTML and MySQL.
- Knowledge of tools and techniques for accessing computers remotely for the purposes of providing technical support, performing training, and/or gathering diagnostic information.
- Understand the roles of routers, subnets, firewalls, gateways, proxies, and wireless access points.
- Experience with troubleshooting software and hardware.
- Ability to install and configure local and network printers.
- Experience in the library industry.
- Experience with proprietary software troubleshooting a huge plus.
Apply for the position of EnvisionWare Support Technician
EnvisionWare offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k) Plan, STD,LTD, PTO, and paid holidays.
EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V and E-verify participant.
