At EnvisionWare, our mission is to provide customers with quality software and exceptional service. We strive to maintain our reputation for integrity, responsiveness and fairness to customers, suppliers, competitors and employees.
That commitment has led to our unprecedented growth and to our becoming the largest publisher of public PC management solutions with 2000+ installed sites in seven different countries.
EnvisionWare, Inc. has an immediate opening in our Duluth, GA headquarters for an Implementation Specialist. This position is part of the Professional Services Team and is responsible for the project management and installation of EnvisionWare software and hardware at customer locations. Please note: This position requires 60% travel.
Technical Qualifications:
- Working knowledge of Windows 98, NT4.0, 2000 and XP.
- Ability to install and configure operating systems on test computers. Operating systems installations may be done from installation media or from a computer imaging system (Symantic Ghost, g4u, PowerQuest Drive Image, etc.) over a computer network.
- Ability to install software including EnvisionWare, Inc. products and other products common in libraries to better simulate the users’ PC environments.
- Ability to locate and manipulate files on the local file system and on computer networks.
- Ability to import and export registry keys using RegEdit (or RedEdit32.)
- Ability to install and configure printers.
- Ability to service and support third-party hardware and software (particularly coin and bill vending hardware).
- Ability to use Microsoft Office products.
- Ability to use Remote Control software (like PC Anywhere, VNC, Windows Remote Desktop, NetSupport, etc.).
- Ability to use computer software on Macintosh and Linux.
- Ability to manipulate file permissions on the local and network file systems.
Position Responsibilities:
- Experience in managing technical implementation schedules including: creating project time lines which define customer and Envisionware tasks and responsibilities, dependencies and consequences.
- Work with customers and EnvisionWare Sales personnel to manage on site and remote software installation and configuration.
- Provide technical support by phone to customers who purchase Phone Installation services.
- Ability to work in a fast paced environment and handle multiple customer installations in various stages simultaneously.
- Ability to travel up to 60% of the time may be required.
- Provide technical support for third-party products sold and supported by EnvisionWare.
- Review product documentation for accuracy and clarity.
- Review technical support documents for third-party products sold and supported by EnvisionWare, Inc. to ensure it is up-to-date.
- Create After Action Reviews which cover the installation experience and may include Feature Requests, Sales follow up, and problems encountered.
- Recommend product enhancements that will improve the installation and configuration process.
Qualifications:*
- Excellent verbal and written communication skills.
- Able to learn and apply new skills quickly.
- Able to work effectively with others.
- Ability to work independently and be self-motivated.
- Able to follow instructions, designs and plans created by others.
- Ability to lift up to 50 lbs.
*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions. Education/Experience:
Associates Degree preferred.
Minimum 3-4 years related supervisory/work experience.
The successful candidate must also be able to pass background and driving record checks.We offer a competitive compensation and benefits program that includes medical, dental, vision and disability benefits, 401(k), and a business casual dress code.
Click here to apply.
EnvisionWare is an equal opportunity employer and hires without regard to race, color, religion, sex, national origin or sexual orientation.
