Full Privacy Statement

EnvisionWare Full Privacy Statement

EnvisionWare is committed to protecting your privacy.

This EnvisionWare Privacy Statement applies to data collected by EnvisionWare through its websites and services, as well as its offline product support services.

Collection of Your Personal Information

In order to access some EnvisionWare services, you will be asked to sign in with an e-mail address and password, your credentials. In most cases, these credentials will be part of your EnvisionWare Customer Record. A unique ID number, your Customer Number will be assigned to your credentials as part of becoming a Registered User.

We ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your postcode, age, gender, preferences, interests and favorites.

We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with EnvisionWare sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.

Use of Your Personal Information

EnvisionWare collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products and services; and displaying content that is customized to your interests and preferences.

We also use your personal information to communicate with you. We may send certain service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. We may occasionally send you product surveys or promotional mailings to inform you of other products or services available from EnvisionWare and our distribution partners.

Personal information collected on EnvisionWare sites and services may be stored and processed in the United States or any other country in which EnvisionWare or its affiliates, subsidiaries or agents maintain facilities, and by using an EnvisionWare site or service, you consent to any such transfer of information outside of your country. EnvisionWare abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Sharing of Your Personal Information

Except as described in this statement, we will not disclose your personal information outside of EnvisionWare and our distribution partners without your consent.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on EnvisionWare; (b) protect and defend the rights or property of EnvisionWare (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of EnvisionWare services or members of the public.

Communication Preferences

You can stop the delivery of future promotional e-mail from EnvisionWare by following the specific instructions in the e-mail you receive.

Security of Your Personal Information

EnvisionWare is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

Controlling "Spam" or Unsolicited E-mail

EnvisionWare is concerned about controlling unsolicited commercial e-mail, or "spam." EnvisionWare will not sell, lease or rent its e-mail subscriber lists to third parties.

Enforcement of This Privacy Statement

If you have questions regarding this statement, you should first contact us.

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how EnvisionWare will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how EnvisionWare is protecting your information.

Contacting Us

EnvisionWare welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us.

North America Region

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