AlphaBytes : V6N3 : IVR for PC Reservation 2017-10-23T11:41:36+00:00

Calling All
PC Reservation® Customers!

Experience IVR
For Yourself!

For a demo, call toll free:
Library card number: 1111
PIN: 1111
Library is open
Mon-Fri 9 to 9
Sat-Sun 9 to 3 Eastern

Are you looking for ways to improve patron service and save valuable staff time? EnvisionWare® Intelligent Voice Response System (IVR) is an affordable patron self-service solution that could be a perfect fit for your library.

EnvisionWare® Intelligent Voice Response System (IVR) is designed to make it easy for patrons to reserve a public computer by phone, saving valuable staff time and enhancing patron self-service. IVR is designed for libraries that offer PC Reservation® and want to make it faster and easier for patrons to:

  • Call to schedule a computer reservation at a specified location
  • Change their computer reservation
  • Cancel reservations by phone
  • Verify their scheduled time

IVR is simple to use – patrons just enter their library card and PIN and follow the voice prompts – and saves valuable staff time.

Remarkably affordable, IVR hosted service requires no hardware or telephony and is easy to implement.

To learn more about EnvisionWare Intelligent Voice Response, visit our website or contact your EnvisionWare representative.