Customer Care: New Hours. Streamlined Support.
EnvisionWare’s Customer Care team is ringing in the new year with new holiday hours and a more streamlined process for reaching support.
Holiday Hours
Beginning in 2025, holiday hours are as follows:
| Holiday | 2025 Date | Holiday Hours |
| MLK | Monday, Jan 20 | 10a-6p EST |
| Presidents’ Day | Monday, Feb 17 | 10a-6p EST |
| Memorial Day | Monday, May 26 | CLOSED |
| Juneteenth | Thursday, Jun 19 | 10a-6p EST |
| Independence Day | Friday, Jul 4 | CLOSED |
| Labor Day | Monday, Sep 1 | CLOSED |
| Thanksgiving | Thursday, Nov 11 | CLOSED |
| Day After Thanksgiving | Friday, Nov 12 | CLOSED |
| Christmas Eve | Wednesday, Dec 24 | CLOSED |
| Christmas Day | Thursday, Dec 25 | CLOSED |
| New Year’s Day | Thursday, Jan 1 | CLOSED |
| Customer Care’s Regular Business Hours are Monday – Friday 8:30a-7p EST | ||
Please check out our Customer Documentation site, which may assist you while EnvisionWare is closed for the holiday.
To access the Customer Documentation site LOGIN to the Customer Center and select “Reference Desk” from the Software Access & Reference Desk Knowledge Base section.
Contacting the Customer Care Team:
We’ve streamlined the process for requesting support to make it faster and easier to reach us. Now there are simply two ways to contact us: phone or an online ticket. It’s that easy.
- To reach us by phone:
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- ☎️ | USA & Canada Phone: 888-409-0888
- 🌙 | Platinum After Hours Support: 800-216-8370 Opt 3, the Opt 2
- 🌏 | Central/South America, Europe, and EMA: +1 678-382-6600
- To submit a request online:
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- 💻 | LOGIN to Create a Case
We look forward to connecting with you!