Sales Representative – Self Service Solutions, Indianapolis, IN 2021-05-20T12:29:48+00:00
Career Opportunities with EnvisionWare


Sales Representative – Self Service Solutions, Indianapolis, IN

APPLY HERE for the position of EnvisionWare Sales Representative – Self Service Solutions, Indianapolis, IN.

Job Purpose:

The Sales Representative is responsible for the sale of EnvisionWare Computer and Financial Management software and supporting hardware products to libraries located in assigned geographical regions and for collaborating with a teammate on the promotion of the entire product line. This person will also focus on up-selling products to existing customers in conjunction with long-term relationship building. The Sales Representative primarily promotes sales via telephone and web presentations. Some travel is required for larger, strategic sales and conferences.

Essential Duties and Responsibilities:

  • Act in a consultative manner with customers and prospects to formulate customized self-service solutions based on individual customer needs.
  • Responsible for creating revenue by qualifying accounts, qualifying and assisting with responses to RFP/RFI’s, preparing and delivering solution-based product presentations, and delivering proof of concepts which meet customer business requirements. Sales Representative will be responsible for selling self service (CFM) solutions to customers in assigned region.
  • Log all activities in NetSuite CRM.
  • Collaborate with Sales Consultant for Circulation Solutions to formulate unique territory sales strategies.
  • Schedule and perform web presentations as well as occasional onsite sales presentations to facilitate sales.
  • Work closely with resellers via the company sales channels.
  • Responsible for generating new business by contacting referrals, leads, new accounts, and market influencers in a professional manner. The person is required to reach 100% of their assigned gross profit quota, but no less than 75%. Sales Representatives that do not reach at least 75% of their sales goal in two consecutive quarters will be required to present a sales plan to show how the minimum sales requirements will be met.
  • Responsible for the complete satisfaction of every customer in region, leading to the ultimate goal of customer loyalty. Ultimate customer satisfaction is measured by customers becoming positive referrals to other prospects, annually renewing maintenance services, and purchasing additional EnvisionWare products and services without question or measurable concern for alternatives.
  • Handle technical questions or issues that arise during a sales cycle and setting appropriate customer expectations.
  • Collaborate with other departments to resolve customer issues.
  • Collaborate with the Professional Services team to ensure proper deliverables for successful implementation.
  • Participate in state and regional levels at trade shows, seminars, and conventions as appropriate for the investment and expected ROI.
  • Responsible to Monitor and understand the technical, price, service, and general market changes in our industry along with our competitor’s products, services, etc.
  • Maintain close relationships with customers and new business opportunities.
  • Recommend to Management any additional services or products that may be of benefit to EnvisionWare customers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and Experience

Associate’s degree (A. A.) or equivalent from two-year College or technical school. 2+ years of B2B and/or B2G sales experience; or equivalent combination of education and experience. Documented proof of quota attainment. Experience with working named account lists. Significant cold calling experience. Documented success selling complex accounts with multiple decision makers. Experience in sales telemarketing. An aptitude for conducting a large volume of telephone business. Above-average presentation skills. Ability to deliver presentations with flair.

  • Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Inventory software; Order Processing systems; Project Management software; Spreadsheet software and Word Processing software, Windows 10 operating system, and to learn EnvisionWare applications.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

Additional Information

  • The employee must be able to travel to customer and prospect sites within the territory and to attend national conferences across the United States.
  • Travel may be 20%.

APPLY HERE for the position of EnvisionWare Sales Representative – Self Service Solutions, Indianapolis, IN.

EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V/SO and E-verify participant.